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  • FAQ.

    These are the type of questions people often ask us. Maybe you'll find the answer to yours.
NB: if you're looking for info on our USED BOOKS, come on over here!

How much is delivery?

Nothing, nada - free!

Why don't you charge delivery separately?

We are constantly striving to give our customers the best price on their books so we selectively source books from many different locations around the world. By including the price of the delivery into the price of the book we can select the best source and delivery method for each order without making the checkout process more complicated than necessary.

What if I want to change the delivery method?

Currently all our books are delivered via air mail and we have one service. We will be introducing other services soon. If you have any questions relating to our delivery methods please contact us at custservice@bookfari.com and we will do what we can to help.

When will my order be delivered?

We use a priority international delivery service which generally takes 10-14 working days to deliver your books, if the books are available for immediate dispatch. Some titles on our database may have special time frames for dispatch; these time frames will be shown on our site but it does mean that these titles may take longer to be delivered.

If I order multiple titles will they be delivered together?

We source books from a number of suppliers so generally books are dispatched individually using the most cost-effective methods. Where the entire order is being supplied by the one vendor, the books may be dispatched as one package.

What if my order is damaged or incorrect?

We are constantly striving to give our customers the best price on their books so we selectively source books from many different locations around the world. By including the price of the delivery into the price of the book we can select the best source and delivery method for each order without making the checkout process more complicated than necessary.

What if I have not received my order?

If you do not receive the goods ordered within 30 calendar days of placing your order, please contact us at custservice@bookfari.com You must inform us of non-delivery within 40 calendar days of your order being placed. Our customer service team will then organise for a refund or a replacement.

Can I track my order?

The majority of deliveries are done through the post office using a method that is not traceable. Soon we will introduce trackable methods that you can select from.

How do I return an order?

If you need to return or exchange an item, please contact us at custservice@bookfari.com no later than 10 days after you have received your order and we will provide instructions on returning your order. Please note that the cost of the return postage is the responsibility of the customer, unless the goods are faulty or incorrect. No claims for refunds or exchanges will be accepted more than 30 days after the date the order was placed. When contacting us regarding a return, please quote your order number and your reason for return. We will then supply you with a return address and a return form that should be filled out and returned to us along with the goods. Bookfari must receive any returned items within 14 days of receiving these.

How can I pay for my order?

Our website provides for secure online payment using PayPal, VISA, MasterCard and AMEX. If you are a school, university or corporate buyer please contact us to discuss account options with Bookfari.

How can I place an order?

All individual orders should be placed through our website, however if you are looking for bulk supply of any titles please contact us at custservice@bookfari.com and we will assist you.

Orders for Australia.

The Australian government charges import duties and GST on all order over $1,000, it is the responsibility of the customer to pay these charges so please keep this in mind when placing large orders. If you have any questions please contact us at custservice@bookfari.com and we can assist. For more information, please visit: http://www.customs.gov.au/site/page5549.asp.

Can I buy a gift certificate?

Bookfari gift vouchers will soon be available - stay in touch with our facebook page and we will announce it.